LUXZONE LLC
PRIVACY POLICY
Effective Date: 1/1/2022
LuxZone LLC (“LuxZone,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, showroom, or services.
1. Information We Collect
We may collect the following types of information:
Personal Information
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Company name (if applicable)
Project Information
• Measurements
• Architectural plans
• Product selections
• Installation details
Technical Information (Website)
• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data
2. How We Use Your Information
We use your information to:
• Process orders and payments
• Provide quotes and invoices
• Schedule deliveries or installations
• Respond to customer inquiries
• Improve our products and services
• Send updates about products, promotions, or showroom events
• Comply with legal and accounting obligations
LuxZone does not sell or rent your personal information to third parties.
3. Payment Information
Payment information is processed securely through third-party payment processors. LuxZone does not store full credit card numbers on its internal systems.
4. Sharing of Information
We may share limited information with:
• Manufacturers and suppliers (for order fulfillment)
• Shipping and logistics providers
• Installation partners
• Payment processors
• Legal or regulatory authorities if required by law
All third parties are required to maintain confidentiality and protect your information.
5. Data Security
LuxZone implements reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
However, no electronic transmission or storage system is 100% secure.
6. Cookies & Website Tracking
Our website may use cookies and tracking technologies to:
• Improve user experience
• Analyze website traffic
• Remember user preferences
You may disable cookies in your browser settings, but some features of the website may not function properly.
7. Marketing Communications
If you opt in to receive marketing communications, we may send promotional emails, showroom updates, or product announcements.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Data Retention
We retain customer information as long as necessary to:
• Complete transactions
• Maintain business records
• Comply with tax and legal obligations
9. Your Rights
Depending on your state of residence (including Illinois or Florida), you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications
To exercise these rights, please contact us at:
📧 office@lux-zone.com
📞 630-594-9000
10. Children’s Privacy
LuxZone services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
LuxZone reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with a revised effective date.
12. Contact Information
LuxZone LLC
1404 Joliet Rd
Romeoville, IL 60446
Phone: 630-594-9000
Email: office@lux-zone.com
Website: www.lux-zone.com
